HS Homes Tenant Guide

Whether you’re renting for the first time or moving again, this guide helps you understand the process, how to prepare, and what to look out for when choosing your new home.

1. Before You Start: Get Your Documents Ready

Agents and landlords will need:

  • Photo ID
  • Proof of address
  • Employment details
  • Recent payslips
  • Bank statements
  • Employer reference
  • Previous landlord reference (if applicable)

Being organised helps you secure the property quicker.

2. What to Look Out for During Viewings

Go beyond the décor — look for the practical stuff.

Check:

  • Water pressure
  • Windows open/close properly
  • Heating works
  • Signs of damp or mould
  • Security features (locks, lighting)
  • Outside areas & boundaries
  • Transport links & parking

Ask:

  • What bills are like
  • How long the landlord intends to rent the property
  • What’s included (appliances/furniture)
  • When it’s available

Bring a list — you won’t remember everything afterwards!

3. Understanding the Application & Referencing Process

Once you apply, you’ll undergo referencing checks including:

  • Credit check
  • Income verification
  • Affordability assessment
  • Employer reference
  • Previous landlord reference

Don’t stress — it’s routine.

4. Deposits, Fees & Payments

You’ll need to pay:

  • Holding deposit (usually capped at 1 week’s rent)
  • Security deposit (capped at 5 weeks’ rent)
  • First month’s rent upfront

All deposits must be protected in a government-approved scheme.

5. Before You Move In: Know Your Rights

You should receive:

  • Tenancy agreement
  • Deposit protection certificate
  • EPC
  • Gas Safety Certificate
  • EICR
  • How to Rent guide
  • Inventory report

If you don’t receive these, always ask.

6. Move-In Day Tips
  • Check the inventory carefully
  • Take photos of each room
  • Test appliances & heating
  • Ask how to operate the boiler, alarms and bins
  • Note any damage and report it immediately

Good communication = smoother tenancy.

7. During the Tenancy

Your responsibilities include:

  • Paying rent on time
  • Reporting maintenance issues promptly
  • Taking care of the property
  • Notifying the agent if you want to renew or leave

The landlord’s responsibilities:

  • Keep the property safe
  • Maintain heating, electrics & structure
  • Respond to serious issues promptly
8. Moving Out

Give proper notice, then:

  • Clean thoroughly
  • Remove all belongings
  • Replace bulbs
  • Repair small marks (where allowed)
  • Return keys on time

A clean, tidy exit means your deposit is returned smoothly.